At FISS the safety of our guests and staff is paramount.
With the ongoing COVID-19 pandemic and the high interpersonal contact at ski resorts worldwide, we are not in a position to guarantee the safety of our guests.
Even with preventative measures such as wearing PPE, there is still a risk for our guests.
With this in mind, we have taken the decision to not offer ski & snowboard lessons or daycare this winter.
We wish you a merry Xmas and New Year.
Please stay safe and healthy. We look forward to seeing you all for the 2021/22 winter season.
Furano has a few ski & snowboard rental options. Depending on where you are staying, some rental companies maybe more convenient than others.
Harro Snowsports is an Australian rental company that has shops in Jindabyne and Furano. Their staff are fluent in English and have a good range of equipment. Their shop is a short walk down the road from the Kitanomine Gondola Building. http://harrosnowsports.com.au
Good Sports is a another good option for guests staying in Kitanomine or locations other than the New Furano Prince Hotel. They have a shop opposite the Kitanomine Gondola Building and offer a discount for people booking their rental in advance on the internet: https://www.goodsports.co.jp/white_eng/rental/
If you are staying in the New Furano Prince hotel, the easiest rental option is probably to rent directly from the Atomic rental shop in the hotel. They also have other shops dotted around the resort.
We understand that things don’t always go to plan.
Click to view our cancellation policy
Obviously we understand if you need to cancel for any reason (unforeseen events etc), provided you let us know 7 days prior to your booking start, we will happily reimburse your full lesson fees.
Once it gets closer to the booking the harder it is for us to resell those time slots missed.
With this in mind if you cancel:
6 days prior to your booking we will return 80% of your lesson fees.
5 days prior to your booking we will return 60% of your lesson fees.
4 days prior to your booking we will return 40% of your lesson fees.
3 days prior to your booking we will return 20% of your lesson fees.
At 48 hours or less from your lesson start time, it is extremely difficult to get alternative bookings at such short notice, so unfortunately you will not be eligible for any refund as we will use the fee to recuperate the instructors wage cost.
In the event of inclement weather:
Full refunds will be issued if, for reasons such as bad weather or other unforeseen circumstances,
Furano Ski Area is forced to close it’s facilities for the period of time that your lesson was due to take place.
If it is only a temporary closure of facilities we may offer you a choice between postponing the lesson (if available) or issuing you a refund.
If appropriate facilities are available for us to conduct your lesson then your lesson will go ahead as scheduled. We won’t for example issue a refund, just because its snowing.